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Why is there so much discussion on them? How can you have a great conversation with your claims adjusters? Establishing A Business Relationship By the way, if you are the person at your company who was given the responsibility of the Workers Compensation reserves and program, do you know who the adjusters are on your files?
If you do not know your claims adjusters names, please find that out quickly. After all, these are the persons that are putting up reserves on your file. A caveat comes from the sometimes heavy turnover in the industry.
One of the most common complaints we hear from employers and the claim staffs centers on the change of adjuster multiple times on a file. Regardless, keeping up with who is the adjuster on a certain file is critical.
You may actually know more about the file than the adjuster that has been on a 5 year old file for two months. Email communications are the best way to communicate with your adjuster. Trust me on this one. It will make your adjuster very happy.
Do not forget the ever critical medical only claims adjuster — they are putting up workers compensation reserves on your files even though the amounts may not be large. Check out these two articles on medical only claims — they can cost your company dearly if not monitored.
Network and Return to Work Programs Many claims adjusters will use the background of the insured as one of their reserving factors. In fact, it was the most important to me when I worked a claims desk.
I still today advise on reserving to employers. Data Access Online claims access remains a critical factor. I have mentioned this subject for over 10 years. Receiving a paper loss run report quarterly or even monthly just will not do if you want to control your workers compensation reserves.
You need to know your reserves up the minute, not from a three week old report. Zombie Reserve Phone Call I just coined that term thanks to coffee. You are killing me. The adjusters reading this are shaking their heads up and down while smiling. Adjusters are the most independent-minded people just behind oilmen and truck drivers.
Receiving a call like that can only ruin the business relationship see the first heading that you have established with your claims adjusters.
Do not do it. Your workers compensation reserves will thank you later. Send in every piece of information that you can to the adjuster. Scanning and emailing is the best way.
Everything is the motto here. The more information provided the lower the reserves on files. Once again, trust me on this one. Do you have a designated person in your company for the adjuster to speak with concerning your Workers Compensation claims?
See the first heading again — establishing a business relationship.As Collection Management Officer for the CIA, you will drive the collection of foreign intelligence and actively manage the two-way dialogue between US intelligence consumers and the Directorate of Operations (DO).
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