Do you read online reviews to determine if a business is good or bad? If such incremental changes continue, could every consumer soon be reading reviews as part of their decision-making process? How do online customer reviews affect your opinion of a local business? There also appears to be a growing level of apathy or lack of concern about negative reviews.
Consumer behavior[ edit ] Consumers behavior Consumer behavior refers to the processes consumers go through, and reactions they have towards products or services  Dowhan, It is to do with consumption, and the processes consumers go through around purchasing and consuming goods and services  Szwacka-Mokrzycka, Consumers recognise needs or wants, and go through a process to satisfy these needs.
Consumer behavior is the process they go through as customers, which includes types of products purchased, amount spent, frequency of purchases and what influences them to make the purchase decision or not. There is a lot that influences consumer behavior, with contributions from both internal and external factors  Szwacka-Mokrzycka, Internal factors include attitudes, needs, motives, preferences and perceptual processes, whilst external factors include marketing activities, social and economic factors, and cultural aspects  Szwacka-Mokrzycka, Doctor Lars Perner of the University of Southern California claims that there are also physical factors that influence consumer behavior, for example if a consumer is hungry, then this physical feeling of hunger will Factor influence consumer behaviour them so that they go and purchase a sandwich to satisfy the hunger  Perner, Consumer decision making There is a model described by Lars Perner which illustrates the decision making process with regards to consumer behavior.
It begins with recognition of a problem, the consumer recognises a need or want which has not been satisfied. This leads the consumer to search for information, if it is a low involvement product then the search will be internal, identifying alternatives purely from memory.
If the product is high involvement then the search be more thorough, such as reading reviews or reports or asking friends. The consumer will then evaluate his or her alternatives, comparing price, quality, doing trade-offs between products and narrowing down the choice by eliminating the less appealing products until there is one left.
After this has been identified, the consumer will purchase the product. Finally the consumer will evaluate the purchase decision, and the purchased product, bringing in factors such as value for money, quality of goods and purchase experience  Model taken from Perner, Consumer behavior is influenced greatly by business to consumer marketing, so being a prominent marketing tool, the 4 P's will have an effect on consumer's behavior.
The price of a good or service is largely determined by the market, as businesses will set their prices to be similar to that of other business so as to remain competitive whilst making a profit  Clemons, When market prices for a product are high, it will cause consumers to purchase less and use purchased goods for longer periods of time, meaning they are purchasing the product less often.
Alternatively, when market prices for a product are low, consumers are more likely to purchase more of the product, and more often. The way that promotion influences consumer behavior has changed over time.
In the past, large promotional campaigns and lots of advertising would convert into sales for a business, but nowadays businesses can have success on products with little or no advertising  Clemons, This is due to the internet, and in particular social media.
They rely on word of mouth from consumers using social media, and as products trend online, so sales increase as products effectively promote themselves  Clemons, Thus, promotion by businesses does not necessarily result in consumer behavior trending towards purchasing products.
The way that product influences consumer behavior is through consumer willingness to pay, and consumer preferences  Clemons, This means that even if a company were to have a long history of products in the market, consumers will still pick a cheaper product over the company in question's product if it means they will pay less for something that is very similar  Clemons, This is due to consumer willingness to pay, or their willingness to part with their money they have earned.
Product also influences consumer behavior through customer preferences. For example, take Pepsi vs Coca-Cola, a Pepsi drinker is less likely to purchase Coca-Cola, even if it is cheaper and more convenient. This is due to the preference of the consumer, and no matter how hard the opposing company tries they will not be able to force the customer to change their mind.
Product placement in the modern era has little influence on consumer behavior, due to the availability of goods online  Clemons, If a customer can purchase a good from the comfort of their home instead of purchasing in-store, then the placement of products is not going to influence their purchase decision.ABSTRACT - The paper reports research into the effects of music tempo on consumer behaviour.
A field experiment involving consumers dining at a restaurant was carried out to investigate the extent to which music tempo influences actual and perceived time spent dining and the amount of money spent. Advantec's ecommerce consumer behaviour survey: Digital commerce agency Advantec release the results of their survey of UK ecommerce consumer behaviour.
International Journal of Scientific and Research Publications, Volume 4, Issue 2, February 1 ISSN kaja-net.com Analysis of Research in Consumer Behavior of.
BrightLocal's Local Consumer Review Survey explores how customers use online consumer reviews when choosing which businesses to visit and buy from.
Find out the impact of online reviews, the latest on fake reviews, and why you should tackle negative reviews in our report. Consumer behavior can be broadly classified as the decisions and actions that influence the purchasing behavior of a consumer. What drives consumers to choose a particular product with respect to others is a question which .
Color psychology is the study of hues as a determinant of human kaja-net.com influences perceptions that are not obvious, such as the taste of food. Colours can also enhance the effectiveness of kaja-net.com example, red or orange pills are generally used as kaja-net.com can indeed influence a person; however, it is important to remember that these effects differ between people.